Being resilient and flexible are what gets the business community through at this tough time. We wanted to share some ideas about what other businesses are doing to give you inspiration should you need it!
Communication is key!
This is completely uncharted territory for everyone. Customers understand and we all have to be flexible. If you have a Facebook, Instagram or website page we ask that you keep your customers up to date with what services you are offering. Please ensure you update your operating hours if they are extended/reduced.
Are you out of stock of some things? Just update customers! We all get it, no one can even get pasta currently!
Are you doing extra cleaning or hygiene practices? No longer accepting Keep Cups? Share that with your customer base – they will be impressed you are being active about it.
Offering your wares online!
Make the most of the post!
Many retailers are offering free or reduced fees for shipping too.
Some retailers are even do ‘to-your-door’ deliveries on the same day as purchase. Check out Lily & Dot who are doing ‘doorstep deliveries’ for the local Hobart community or Plato’s who have free delivery from only $20 minimum purchase.
Put your menu up online!
For many member of the public, they are choosing to stay away from large crowds or avoid indoor areas – so make sure you are being flexible to allow pick-up, delivery or ‘click & collect’.
Make sure you have your menu online (either Facebook or website) so that people can peruse your offering from the comfort of their home. If you don’t have a website, check out Ginger Brown who have their menu available on Facebook (in the left hand side menu).
Providing vouchers that don’t expire
When everything is back up and running, we want to get people back into your stores asap. If you offer vouchers already, have you thought about providing a longer expiry or even doing away with your expiry?